Fix payment and billing issues

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

Utilise this information to fix your upshot if you lot get a payment-related alert in your Google Admin console.

If your result is related to a different Google service, search that product's Help Centre to fix the result.

Video: How to set up a payment event

How to Fix a Payment Consequence in Google Workspace

Step 1: Make sure your primary payment method is valid

The nigh common billing problem is non having a valid primary payment method for automatic payments. If we can't charge your primary payment method, your account gets suspended or placed in a grace period. After you gear up your primary payment method, whatsoever outstanding balance will be charged automatically.

If y'all brand a manual payment to elevator a payment failure, and and so update your primary payment method, you might be charged twice. If this happens, we'll apply any leftover credit to your side by side payment.

  2. On the Admin console Domicile folio, get to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. View your payment methods. Verify 1 of them is set to Principal, and it's valid.
  5. (Optional) To avert service pause in the time to come, add a fill-in credit menu for automated payments.

If this job didn't solve your problem, continue to pace 2.

Step 2: Find a solution based on an alert

If step one didn't solve your problem, detect your alert below.

Alert Solution
Subscription suspended (complimentary trial ended)
  • Set up Google Workspace billing
  • Fix up Essentials billing
Your payments contour is currently suspended Verify your account data
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace period has expired)
Account needs a working payment method
Couldn't procedure your final payment
The account is airtight
Transaction declined
Transaction declined: invalid payment method
Transaction declined: depression balance

 Brand a payment using:
  • Your chief payment method
  • Some other payment method in your billing business relationship
  • A new payment method
If y'all're using an India credit or debit carte du jour:
  • Troubleshoot India credit or debit cards
Card: Expired Brand a payment using:
  • The same card after y'all update it
  • Another payment method in your billing account
  • A new payment method
Card: Expiring soon Update your card details
Verification in progress Verify a newly added bank account

Verify your Google Account or bank account

Verify your Google Account

If we can't verify your Google Account information, Google suspends your payments contour and dims the Brand a payment button. Verify your information by filling out this form.

Other ways to fill out the form:

  • Click Acquire More in the alert that says your payments profile is suspended.
  • Reply to the electronic mail we sent with the subject "Important Information Regarding Your Google Business relationship." This electronic mail was sent to the email address of your payments master contact for the domain associated with your Google Account.

Google Workspace or Cloud Identity back up can't elevator your suspension in this situation. Yous need to make full out the business relationship verification form. In the Email field of the form, enter an email accost that's listed nether Payments contacts on the Billingand thenManage Settings folio. Entering a different address can delay the response to your asking.

Permit 48 hours after submitting the course to receive a response.

Verify a newly added depository financial institution account

Earlier we tin can debit a new depository financial institution account, we need to verify it's really yours. This procedure and the time it takes depends on your location:

  • If you lot're in the U.South. or Europe outside the United kingdom of great britain and northern ireland, you lot verify the account by making a test eolith.

    This procedure can take upwards to 10 days, although it ofttimes happens much sooner. If you don't get a test deposit later on 5 days, cheque if your test deposit failed.

  • If you're in the UK, we can typically verify your account within an hour later on you enter valid account information in your Payment settings.

While Google is verifying your bank account, y'all get a "Billing verification in progress" message on your Payments page in the Admin console. If you lot're setting up billing for the kickoff time, your paid service won't brainstorm until your account is verified.

Notation: To ensure uninterrupted service, y'all can add together a credit menu to utilise for automatic payments until your bank account is verified. Go to Add a credit bill of fare every bit your primary payment method.

Fix a common warning trouble

Open all   |   Close all

Pay with a new payment method

  2. On the Admin panel Home folio, go to Billing and then Payment accounts.

  3. At the acme of the page, click Pay At present in the alert.
  4. On the Make a payment screen, click the Downwardly arrow "" and choose an option.
    Depending on your country/region, you might take 2 or more options to choose from, such every bit:
    • Add new credit or debit carte
    • Add together a bank account

    Go to Payment options in my state.

  5. Enter your business relationship or card information.
  6. Click the Verify push button if information technology displays.
  7. Click Make A Payment.
  8. (Optional) Check the box to use this payment method for futurity recurring payments.
    This selection sets the new bank account or credit card equally your primary payment method.
  9. Review the payment details, then click Ostend and then Got It.
    If you added a banking concern account as your primary payment method, it might accept a few days for your payment to get through.

Update an expired bill of fare

Follow these steps to update an expired primary payment method and then use it to make a payment.

To update an expired credit card that isn't your primary payment method, instead follow the steps in Update your card details.

  2. On the Admin console Home folio, go to Billing and then Payment accounts.

  3. At the top of the page, click Update in the warning.
  4. On the Make a payment screen, update the card expiration engagement and security code (CVC or CVV).
  5. Click Make A Payment.
  6. Review the payment details, and so click Ostend and then Got It.

Update your card details

Follow these steps if your credit card:

  • Is expiring before long, but hasn't nevertheless
  • Has expired, but isn't your primary payment method

If your bill of fare has expired and it'due south your primary payment method, instead follow the steps in Update an expired menu.

If a credit carte du jour in your billing business relationship is near to expire, update the card's expiration date in your Admin panel. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to charge your carte, putting your service at take a chance of suspension.

Note: On the screen where you update your menu'south expiration date, you tin can too update the cardholder name or the card's billing address.

  2. On the Admin console Domicile page, become to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. Adjacent to the credit bill of fare yous desire to update, click Set.
  5. Update the card information and relieve your changes.

Carte du jour number changed?

If so, y'all can't change the number on the screen where you edit the details. Instead, add it every bit a new carte du jour. Then remove the onetime card from your account. Go to Remove a payment method.

I get an mistake message when making a payment

If you get an mistake when you endeavor to brand a payment in the Admin console, go to Billing fault letters.

I'm yet having issues afterwards making a payment

If you made a payment, simply you were charged twice or your business relationship still isn't active, become to Troubleshoot problems after making a payment.

Related topics

  • Change which payment method to use
  • View and understand transactions
  • Cancel Google Workspace

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